Nowadays, it is no longer enough for the customer come out satisfied of the establishment, but rather it needs to become the top salesperson of it. To this end, it is essential to understand the needs and expectations of the client. The customer service is a factor decisive in the quality of service; therefore, it is necessary to to get to know the tools to be used in reception and customer service. With this training programme in Reception and Customer Service Students will be able to function effectively within the sector and provide the reception service, establishing appropriate processes and ensuring satisfactory service for the customer.