In all the work environments, particularly amongst those who are in direct contact with the public, situations may arise difficult or contentious which can cause stress and anxiety in those who have to deal with them. Providing care for people from diverse backgrounds and in difficult circumstances requires an appropriate understanding of social skills, as well as the techniques for dealing with members of the public. With this training programme in Tools for Supporting Users from Diverse Backgrounds and in Difficult Circumstances you will be able to acquire the basic knowledge and communication skills which enable us to address difficult situations in customer service and working with diverse groups, using case studies that recreate similar situations.
English