In this training programme based on Satisfied Customer (Quality of Service), we will explore the importance of providing exceptional customer service and how this affects customer satisfaction. We will learn about the principles of customer service, the concepts of value-added quality and the cost of non-quality, as well as the planning and organisation of customer service. We will also focus on the customer loyalty the client’s as the basis for the relationship marketing and its long-term impact. The training focuses on developing key skills and providing practical knowledge to ensure customer satisfaction, maintain long-lasting relationships and utilise strategies from customer loyalty effective.
English