This training course in Reception and Guidelines for Dealing with Customers offers you specialised training in this field within the Professional Field of transport and guidelines customer service etiquette. Through this training module on Reception and Customer Service Etiquette, students will be able to describe information elements to customers, such as signage, directional signs and floor markings, as well as the measures to be implemented to prevent the spread of COVID-19, all in accordance with the new preventive protocols defined. Similarly, you will also learn the types of customers and how to carry out a personalised service, as well as to recognise the elements of communication.
English