Introduction to Microsoft Project
This Introductory Microsoft Project Course is aimed at a wide range of people who wish to learn how to use Microsoft Project from a basic level, including project management professionals, students and academics, small business owners and entrepreneurs, and professionals from various industries, etc.
Algorithm Programming with Excel
This course on Algorithm Programming with Excel is aimed at anyone wishing to gain knowledge of programming with Excel, as well as anyone wishing to further their training in this field. Graduates go on to work in the field of IT and communications, in large, medium and small enterprises across all sectors, as well as in the public sector, particularly in the area of cross-platform software application development.
Customer Satisfaction, Quality and Telephone Complaints Handling
This course is designed for professionals in the sector who wish to improve their skills in managing customer satisfaction and telephone customer service. It is aimed at those interested in gaining a deeper understanding of concepts such as ISO 9001 quality standards, customer loyalty and complaint resolution, as well as in understanding the different types of customer interactions and the standards for handling them in order to optimise customer service.
Technological Tools to Support Customer Relationship Management
This course, ‘Technological Tools for Customer Relationship Management’, is aimed at companies and organisations of various sizes and from different sectors that wish to manage their customer relationships effectively. This includes both B2B (business-to-business) and B2C (business-to-consumer) companies.
Fundamentals of Management and Customer Service for Retail Outlets
This training course on the Fundamentals of Management and Customer Service for Retail Outlets is aimed at professionals in the field of retail and sales, students in this field, as well as entrepreneurs, marketing and sales professionals, business owners, etc.
Marketing, Commercial Distribution and Sales Force
This training course on Marketing, Commercial Distribution and the Sales Force is aimed at anyone wishing to learn about or expand their knowledge of marketing, as well as professionals in the commercial sector, such as managers, marketing professionals, entrepreneurs, sales professionals, etc.
Accounting: Profit and Loss Account, Investment Analysis and Financing
Accounting: Profit and Loss Accounts, Investment Analysis and Financing is a training course for professionals working or wishing to work in finance and accounting, business leaders and managers seeking to make informed financial decisions, and professionals in related fields.
Service Marketing Planning
This training course on Service Marketing Planning is aimed at marketing and services professionals, students, entrepreneurs, managers and executives, etc. It is also aimed at anyone interested in gaining knowledge about service marketing planning.
Early retirement schemes
This training programme on early retirement is aimed at professionals seeking to acquire specialist knowledge in this area. It is designed to address issues relating to early retirement and to provide the tools needed to understand and manage this process effectively in a variety of contexts.
Leadership and Management of Organisations
This ‘Leadership and Management of Organisations’ course is aimed at all employees who wish to gain knowledge in the field of leadership and management of organisations, as well as professionals who wish to continue their training in this area to advance their careers.