Customer service represents the most human and personal form of contact between customers and the company. For this reason, it is regarded as a key element in the business world. In this Customer Service and Service Quality Course You will gain a comprehensive overview of the fundamental principles of customer service and how to manage it to deliver the highest possible standard. You will learn how to deal with the various conflicts that may arise whilst carrying out this role, with the aim of resolving them in the best possible way. Finally, you will receive training in telephone customer service to learn how to deal with complaints, objections and claims via this channel of communication.
English