Thanks to this Corporate IT course, you’ll gain first-hand insight into the key concepts for effectively managing the IT Services, such as its processes, the functions and roles of each, as well as taking into account their continuous improvement. Furthermore, you will learn about the dimensions of service management and the organisations and people involved in it, alongside partners and suppliers. We must not forget the focus on the business and how to manage the services within it, with collaboration and communication being of great importance, as well as the flexibility and the adaptability. Finally, you will learn about the value chain – its planning, design and transition – and, as with everything else, how to improve it.
English