Thanks to An Introduction to NVC: The 4 Steps of Non-Violent Communication You will gain the tools, skills and knowledge needed to improve your performance and your prospects for personal and professional success in both informal and formal communication settings. The communication Non-violence is a very important means of developing people’s talents, as well as their emotional intelligence. This course will equip you to use communication skills effectively, focusing on assertiveness, empathy and active listening. You will also learn how to resolve social conflicts inherent in a violent or aggressive communication specific situations that a person may face in their professional and/or social life.