{"id":6275,"date":"2026-03-04T11:11:00","date_gmt":"2026-03-04T11:11:00","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/atencion-al-cliente-en-turismo-y-hosteleria\/"},"modified":"2026-03-04T11:11:00","modified_gmt":"2026-03-04T11:11:00","slug":"customer-service-in-tourism-and-hospitality","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/atencion-al-cliente-en-turismo-y-hosteleria\/","title":{"rendered":"Customer Service in Tourism and Hospitality"},"content":{"rendered":"<p>This formation of <strong>Customer Service in Tourism and Hospitality<\/strong> It is designed to equip anyone who undertakes the course with the essential skills needed to provide a <strong>exceptional service<\/strong> in the tourism and hospitality industry. Through each teaching unit, you\u2019ll have the opportunity to learn the techniques of <strong>effective communication<\/strong>, <strong>complaints handling<\/strong>, <strong>empathy and problem-solving<\/strong>, as well as the management of <strong>high-pressure situations<\/strong>, as aspects of everyday life in the <strong>customer service<\/strong> in tourism and hospitality. This training will equip you with the tools to improve the <strong>customer satisfaction<\/strong>, to promote the <strong>customer loyalty<\/strong> and raise the <strong>reputation<\/strong> of companies in the sector, thereby contributing to their <strong>success and competitiveness<\/strong> in a global market.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Customer Service in Tourism and Hospitality training course is aimed at professionals in the tourism and hospitality sector, such as receptionists, concierges, travel agents, waiters and customer service staff in general. It is also aimed at students of tourism and hospitality, as well as entrepreneurs who wish to improve their customer service skills.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[46,43,124],"class_list":["post-6275","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-area-10","mooc_category-group-sectorial","mooc_category-academy-50"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/6275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=6275"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=6275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}