{"id":5618,"date":"2026-03-04T10:42:13","date_gmt":"2026-03-04T10:42:13","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/"},"modified":"2026-03-04T10:42:13","modified_gmt":"2026-03-04T10:42:13","slug":"voice-training-and-stress-management-in-telephone-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/","title":{"rendered":"Voice Training and Stress Management in Call Centre Work"},"content":{"rendered":"<p>This training course focuses on <strong>to train professionals<\/strong> who work in call centres to cope with the work-related stress of <strong>effectively<\/strong>, improve their spoken communication and <strong>practise relaxation techniques<\/strong> which enable them to maintain an optimal state of calm and focus during the <strong>telephone conversations. <\/strong>This training course is designed for professionals who wish to <strong>improve their performance<\/strong> in call centre environments and <strong>reduce<\/strong> the effects <strong>negative effects of stress<\/strong> in his work.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course is specifically designed for professionals working in the field of telephone customer service. Throughout the various teaching modules, key topics are covered, including how to manage stress in this work environment, improve the quality of verbal communication and apply relaxation techniques.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-5618","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5618"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}