{"id":5463,"date":"2026-03-04T10:36:15","date_gmt":"2026-03-04T10:36:15","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/cliente-satisfecho-calidad-en-la-atencion\/"},"modified":"2026-03-04T10:36:15","modified_gmt":"2026-03-04T10:36:15","slug":"satisfied-customer-high-quality-service","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/cliente-satisfecho-calidad-en-la-atencion\/","title":{"rendered":"Satisfied Customer (Quality of Service)"},"content":{"rendered":"<p>In this training programme based on <strong>Satisfied Customer (Quality of Service)<\/strong>, we will explore the importance of providing exceptional customer service and how this affects customer satisfaction. We will learn about the <strong>principles of customer service,<\/strong> the concepts of value-added quality and the cost of non-quality, as well as the planning and organisation of customer service. We will also focus on the <strong>customer loyalty<\/strong> <strong>the client\u2019s<\/strong> as the basis for the <strong>relationship marketing<\/strong> and its long-term impact. The training focuses on developing key skills and providing practical knowledge to ensure customer satisfaction, maintain long-lasting relationships and utilise <strong>strategies<\/strong> from <strong>customer loyalty<\/strong> effective.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on Customer Satisfaction (Quality of Service) is aimed at professionals from any sector who wish to improve their customer service skills and understand the importance of customer satisfaction in business success. It is also suitable for those interested in the field of relationship marketing and customer loyalty.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[109,52,37],"class_list":["post-5463","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-772","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5463"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}