{"id":5375,"date":"2026-03-04T10:32:42","date_gmt":"2026-03-04T10:32:42","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/atencion-al-cliente-y-calidad-del-servicio\/"},"modified":"2026-03-04T10:32:42","modified_gmt":"2026-03-04T10:32:42","slug":"atencion-al-cliente-y-calidad-del-servicio","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/atencion-al-cliente-y-calidad-del-servicio\/","title":{"rendered":"Atenci\u00f3n al Cliente y Calidad del Servicio"},"content":{"rendered":"<p>La atenci\u00f3n al cliente representa el contacto m\u00e1s humano y personal entre los <strong>customers<\/strong> and the <strong>company<\/strong>. Por este motivo es considerado un elemento fundamental dentro del \u00e1mbito empresarial. En este<strong> Curso Atenci\u00f3n al Cliente y Calidad del Servicio <\/strong>obtendr\u00e1s una visi\u00f3n global de los principios fundamentales de la atenci\u00f3n al cliente y c\u00f3mo gestionarla para ofrecer la mayor calidad posible. Aprender\u00e1s a c\u00f3mo abordar los distintos <strong>conflicts<\/strong> that may arise whilst carrying out this role, with the aim of resolving them in the best possible way. Finally, you will receive training in telephone customer service to learn how to deal with complaints, objections and claims via this channel of <strong>communication<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Este Curso Atenci\u00f3n al Cliente y Calidad del Servicio est\u00e1 dirigido a profesionales de diferentes sectores que desempe\u00f1en actividades de cara al cliente. Tambi\u00e9n a personas que quieran mejorar el proceso de resoluci\u00f3n de conflictos o que busquen enfocar su carrera hacia alguna profesi\u00f3n relacionada con la materia.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-5375","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5375"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}