{"id":5375,"date":"2026-03-04T10:32:42","date_gmt":"2026-03-04T10:32:42","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/atencion-al-cliente-y-calidad-del-servicio\/"},"modified":"2026-03-04T10:32:42","modified_gmt":"2026-03-04T10:32:42","slug":"customer-service-and-quality-of-service","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/atencion-al-cliente-y-calidad-del-servicio\/","title":{"rendered":"Customer Service and Quality of Service"},"content":{"rendered":"<p>Customer service represents the most human and personal form of contact between <strong>customers<\/strong> and the <strong>company<\/strong>. For this reason, it is regarded as a key element in the business world. In this<strong> Customer Service and Service Quality Course <\/strong>You will gain a comprehensive overview of the fundamental principles of customer service and how to manage it to deliver the highest possible standard. You will learn how to deal with the various <strong>conflicts<\/strong> that may arise whilst carrying out this role, with the aim of resolving them in the best possible way. Finally, you will receive training in telephone customer service to learn how to deal with complaints, objections and claims via this channel of <strong>communication<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Customer Service and Service Quality Course is aimed at professionals from various sectors who work directly with customers. It is also aimed at people who wish to improve their conflict resolution skills or who are looking to steer their career towards a profession related to this field.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-5375","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5375"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}