{"id":5220,"date":"2026-03-04T10:26:41","date_gmt":"2026-03-04T10:26:41","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/recepcion-y-pautas-de-comportamiento-con-el-cliente\/"},"modified":"2026-03-04T10:26:41","modified_gmt":"2026-03-04T10:26:41","slug":"reception-and-guidelines-for-dealing-with-customers","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/recepcion-y-pautas-de-comportamiento-con-el-cliente\/","title":{"rendered":"Reception and guidelines for interacting with customers"},"content":{"rendered":"<p>This training course in <strong>Reception and Guidelines for Dealing with Customers<\/strong> offers you specialised training in this field within the Professional Field of <strong>transport and guidelines<\/strong> customer service etiquette. Through this training module on Reception and Customer Service Etiquette, students will be able to describe <strong>information elements<\/strong> to customers, such as signage, directional signs and floor markings, as well as the measures to be implemented to prevent the spread of COVID-19, all in accordance with the new <strong>preventive protocols<\/strong> defined. Similarly, you will also learn the <strong>types of customers<\/strong> and how to carry out a <strong>personalised service<\/strong>, as well as to recognise the elements of communication. <\/p>","protected":false},"excerpt":{"rendered":"<p>This course on Reception and Guidelines for Dealing with Customers is aimed at all professionals in the hospitality and tourism sector, whether self-employed or graduates, who are interested in providing effective customer service by studying protocols and information procedures, learning how to advise customers, and so on.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[46,43,124],"class_list":["post-5220","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-area-10","mooc_category-group-sectorial","mooc_category-academy-50"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5220"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}