{"id":5148,"date":"2026-03-04T10:22:57","date_gmt":"2026-03-04T10:22:57","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/actividad-comercial-calidad-y-fidelizacion-de-clientes\/"},"modified":"2026-03-04T10:22:57","modified_gmt":"2026-03-04T10:22:57","slug":"business-activity-quality-and-customer-loyalty","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/actividad-comercial-calidad-y-fidelizacion-de-clientes\/","title":{"rendered":"Business Operations, Quality and Customer Loyalty"},"content":{"rendered":"<p>The <strong>customer loyalty<\/strong> has now become a key strategy for the survival of any business. With this training programme in <strong>Business Operations, Quality and Customer Loyalty<\/strong> you will be able to use the tools effectively to <strong>build customer loyalty<\/strong>, users and consumers to <strong>commercial level<\/strong> and to be able to manage complaints effectively, by assessing the <strong>internal shortcomings<\/strong> service quality, by establishing a <strong>improvement plan<\/strong> and being able to cope with a <strong>relationship marketing plan<\/strong>, all aimed at building customer loyalty.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on Business Development, Quality and Customer Loyalty is aimed at professionals in the fields of business services, sales and marketing, and customer service, as well as sales managers and directors, entrepreneurs, students and graduates, etc.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[73,62,43],"class_list":["post-5148","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-894","mooc_category-area-34","mooc_category-group-sectorial"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5148"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}