{"id":5056,"date":"2026-03-04T10:19:23","date_gmt":"2026-03-04T10:19:23","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/recepcion-y-atencion-al-cliente\/"},"modified":"2026-03-04T10:19:23","modified_gmt":"2026-03-04T10:19:23","slug":"reception-and-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/recepcion-y-atencion-al-cliente\/","title":{"rendered":"Reception and Customer Service"},"content":{"rendered":"<p>Nowadays, it is no longer enough for the <strong>customer<\/strong> come out <strong>satisfied<\/strong> of the establishment, but rather it needs to become the <strong>top salesperson<\/strong> of it. To this end, it is essential to understand the <strong>needs and expectations<\/strong> of the client. The <strong>customer service<\/strong> is a factor <strong>decisive<\/strong> in the quality of service; therefore, it is necessary to <strong>to get to know<\/strong> the <strong>tools<\/strong> to be used in <strong>reception and customer service<\/strong>. With this training programme in <strong>Reception and Customer Service<\/strong> Students will be able to function effectively within the sector and provide the <strong>reception service,<\/strong> establishing appropriate processes and ensuring satisfactory service for <strong>the customer<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on Reception and Customer Service is aimed at students and professionals in the hospitality and tourism sectors, hotel managers, professionals in the hotel industry in general, and anyone interested in gaining knowledge relating to reception and customer service.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[73,62,43],"class_list":["post-5056","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-894","mooc_category-area-34","mooc_category-group-sectorial"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5056"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}