{"id":5049,"date":"2026-03-04T10:19:21","date_gmt":"2026-03-04T10:19:21","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/fundamentos-de-comunicacion-y-fidelizacion-con-el-cliente\/"},"modified":"2026-03-04T10:19:21","modified_gmt":"2026-03-04T10:19:21","slug":"fundamentals-of-communication-and-customer-loyalty","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/fundamentos-de-comunicacion-y-fidelizacion-con-el-cliente\/","title":{"rendered":"Fundamentals of Communication and Customer Loyalty"},"content":{"rendered":"<p>The&nbsp;<strong>customer loyalty<\/strong>&nbsp;customer base has become one of the&nbsp;<strong>strategies&nbsp;<\/strong>from&nbsp;<strong>business&nbsp;<\/strong>most important for <strong>to achieve&nbsp;<\/strong>the <strong>success&nbsp;<\/strong>and the <strong>feasibility<\/strong>&nbsp;of the <strong>companies<\/strong>. The&nbsp;<strong>customer service<\/strong>&nbsp;is a fundamental part of this&nbsp;<strong>customer loyalty&nbsp;<\/strong>As a result, companies are increasingly seeking professionals who have&nbsp;<strong>knowledge&nbsp;<\/strong>in the <strong>customer service&nbsp;<\/strong>in order to take part in this process. Through this training programme in <strong>Fundamentals of Communication and Customer Loyalty<\/strong> Students will be able to distinguish between the <strong>types of customer<\/strong>, its loyalty schemes, the <strong>communication processes<\/strong> that occurs, and the <strong>conflict situations<\/strong> that may arise, with a view to providing a service of <strong>high-quality customer service.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on the Fundamentals of Communication and Customer Loyalty is aimed at customer service professionals, managers and supervisors, business owners, marketing and sales professionals, human resources professionals and, more generally, anyone interested in learning about the organisation of corporate events.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-5049","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/5049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=5049"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=5049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}