{"id":4980,"date":"2026-03-04T10:16:51","date_gmt":"2026-03-04T10:16:51","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/resolucion-de-conflictos-con-clientes\/"},"modified":"2026-03-04T10:16:51","modified_gmt":"2026-03-04T10:16:51","slug":"resolving-disputes-with-customers","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/resolucion-de-conflictos-con-clientes\/","title":{"rendered":"Resolving Conflicts with Customers"},"content":{"rendered":"<p>Through this training programme at <strong>Resolving Conflicts with Customers<\/strong> you will be able to find your feet in the sector and acquire the necessary knowledge to <strong>manage<\/strong> the emotions that arise in situations of <strong>tension\/conflict<\/strong> in customer service. This training will give you an in-depth understanding of the <strong>conflict dynamics<\/strong> with clients and equips them with the skills needed to tackle and resolve situations effectively. Its main aim is <strong>improve<\/strong> customer satisfaction, strengthening relationships and promoting a safe and professional working environment.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on Resolving Conflicts with Customers is aimed at a wide range of professionals and students who are in direct contact with customers. It is suitable for customer service staff, customer service managers and supervisors, entrepreneurs and business owners, etc.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-4980","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/4980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=4980"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=4980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}