{"id":4960,"date":"2026-03-04T10:15:32","date_gmt":"2026-03-04T10:15:32","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/customer-experience-strategy\/"},"modified":"2026-03-04T10:15:32","modified_gmt":"2026-03-04T10:15:32","slug":"customer-experience-strategy","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/customer-experience-strategy\/","title":{"rendered":"Customer Experience Strategy"},"content":{"rendered":"<p>This <strong>Customer Experience Strategy Course <\/strong>It specialises not only in meeting customers\u2019 needs, but also in exceeding their expectations and creating positive emotional connections with the brand. This can lead to greater customer retention <strong>customers<\/strong>, recommendations <strong>positive<\/strong> and a positive impact on the company\u2019s reputation in the market. It focuses on the deliberate creation and management of memorable and satisfying customer experiences as an integral part of the <strong>business strategy<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Customer Experience Strategy course is aimed at anyone involved in managing a business or organisation, as the customer experience has a direct impact on business success. From business leaders to professionals in marketing, customer service, operations and beyond, everyone can play a part in creating and implementing an effective customer experience strategy.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[73,62,43],"class_list":["post-4960","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-894","mooc_category-area-34","mooc_category-group-sectorial"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/4960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=4960"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=4960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}