{"id":4953,"date":"2026-03-04T10:15:27","date_gmt":"2026-03-04T10:15:27","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/satisfaccion-de-clientes-calidad-y-atencion-telefonica-de-quejas\/"},"modified":"2026-03-04T10:15:27","modified_gmt":"2026-03-04T10:15:27","slug":"customer-satisfaction-quality-and-telephone-support-for-complaints","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/satisfaccion-de-clientes-calidad-y-atencion-telefonica-de-quejas\/","title":{"rendered":"Customer Satisfaction, Quality and Telephone Complaints Handling"},"content":{"rendered":"<p>The course \u2018CUSTOMER SATISFACTION, QUALITY AND HANDLING COMPLAINTS OVER THE TELEPHONE\u2019 offers you the opportunity to excel in a constantly growing field. The<strong> customer satisfaction<\/strong> is crucial to the success of any <strong>business<\/strong>, and more and more companies are looking for professionals <strong>trained<\/strong> to improve their customer service. Through this course, you will learn how to implement quality standards and manage certifications such as ISO 9001, which are essential for ensuring excellent service. You will develop skills to build customer loyalty, resolve complaints effectively and understand different types of customers. <strong>Telephone support<\/strong> Complaints management is a powerful tool for turning problems into opportunities for improvement and customer loyalty. By completing this course, you will not only enhance your professional profile, but you will also become a <strong>valuable asset<\/strong> for any organisation that values quality of service. Make the most of this <strong>opportunity<\/strong> to position yourself in a<strong> labour market<\/strong> on the rise.<\/p>","protected":false},"excerpt":{"rendered":"<p>This course is designed for professionals in the sector who wish to improve their skills in managing customer satisfaction and telephone customer service. It is aimed at those interested in gaining a deeper understanding of concepts such as ISO 9001 quality standards, customer loyalty and complaint resolution, as well as in understanding the different types of customer interactions and the standards for handling them in order to optimise customer service.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[75,74,40],"class_list":["post-4953","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-903","mooc_category-area-15","mooc_category-group-corporativo"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/4953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=4953"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=4953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}