{"id":4952,"date":"2026-03-04T10:15:26","date_gmt":"2026-03-04T10:15:26","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/fundamentos-de-gestion-y-atencion-al-cliente-para-tiendas\/"},"modified":"2026-03-04T10:15:26","modified_gmt":"2026-03-04T10:15:26","slug":"fundamentals-of-management-and-customer-service-for-retail-outlets","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/fundamentos-de-gestion-y-atencion-al-cliente-para-tiendas\/","title":{"rendered":"Fundamentals of Management and Customer Service for Retail Outlets"},"content":{"rendered":"<p>Nowadays, in the world of business and marketing, it is very important to be aware of the <strong>management and customer service processes in shops and retail outlets<\/strong>, within the professional field of sales and marketing management. The <strong>trade<\/strong> It is an activity involving a series of tasks and duties for which appropriate training is required. With this training programme in <strong>Fundamentals of Management and Customer Service for Retail Outlets<\/strong> you will be able to find your feet in the sector and acquire the basic knowledge relating to <strong>commerce and management<\/strong> of shops from the <strong>location<\/strong>, merchandising, promotion in the <strong>point of sale<\/strong>, customer service, basic procurement management and the <strong>cash management<\/strong> at the POS terminal.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on the Fundamentals of Management and Customer Service for Retail Outlets is aimed at professionals in the field of retail and sales, students in this field, as well as entrepreneurs, marketing and sales professionals, business owners, etc.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[73,62,43],"class_list":["post-4952","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-894","mooc_category-area-34","mooc_category-group-sectorial"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/4952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=4952"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=4952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}