{"id":4940,"date":"2026-03-04T10:14:18","date_gmt":"2026-03-04T10:14:18","guid":{"rendered":"https:\/\/educaedtech.foundation\/moocs\/atencion-telefonica-a-clientes-y-tratamiento-de-situaciones-conflictivas\/"},"modified":"2026-03-04T10:14:18","modified_gmt":"2026-03-04T10:14:18","slug":"customer-service-over-the-telephone-and-handling-of-difficult-situations","status":"publish","type":"mooc_course","link":"https:\/\/educaedtech.foundation\/en\/moocs\/atencion-telefonica-a-clientes-y-tratamiento-de-situaciones-conflictivas\/","title":{"rendered":"Customer Service by Telephone and Handling Conflict Situations"},"content":{"rendered":"<p>This <strong>Course on Customer Service over the Telephone and Handling Conflictual Situations <\/strong>will equip you with a wide range of interpersonal and customer service skills that are valuable in a variety of roles and sectors. These <strong>skills<\/strong> are not only essential for solving <strong>problems<\/strong> y <strong>to satisfy<\/strong> not only meet the customer\u2019s needs, but also help to maintain and enhance the company\u2019s reputation.<\/p>","protected":false},"excerpt":{"rendered":"<p>This course on Customer Service over the Telephone and Handling Conflictual Situations is aimed at a wide range of professionals and roles that involve interacting with customers or stakeholders over the telephone or in customer service settings. These skills and knowledge are transferable to a range of roles and sectors where interaction with customers is an integral part of the job.<\/p>","protected":false},"featured_media":0,"template":"","mooc_category":[53,52,37],"class_list":["post-4940","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course\/4940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/media?parent=4940"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educaedtech.foundation\/en\/wp-json\/wp\/v2\/mooc_category?post=4940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}